Last updated: September 9, 2026
Thirty-day requests
We accept return requests for both defective and non-defective products, and exchanges are available. A request must reach us within 30 days after delivery. Non-defective reasons may include changing your mind, personal preference, or selecting the wrong item.
Condition and authorization
Items must be new, unused, in their original condition, and returned with the original packaging, tags, and included accessories. Do not mail anything back without authorization. Begin by providing the order number, checkout email, and reason for the request. For damage, defects, an incorrect shipment, missing pieces, or a product materially different from its description, include photos or video of the item and packaging.
Mail returns, labels, and exchanges
Approved returns are sent by mail. A prepaid return label is included in the package and is free to use, and we charge no restocking fee. Exchanges depend on current inventory. These terms cover defective and non-defective items without limiting remedies available for damaged, faulty, incorrect, incomplete, or materially misdescribed goods.
Refunds and cancellations
After approval and the required review, we process the refund to the original payment method within 10 days. A financial institution may need additional time to post it. Cancellation may be requested before dispatch; once shipment has begun, the return process applies.
Email: simonbaxter3016438@gmail.com
Mailing address: 5473 Saint Andrews Dr, Westerville, OH, 43082, United States
Phone: 220-498-8570