FAQ

Last updated: September 9, 2026

What products are available?

Our store offers skincare items such as ampoules and serums, cleansers, creams, masks and pads, mists, toners, and related skincare sets.

Is shipping free, and how long does delivery take?

Any free-shipping eligibility or shipping charge is displayed at checkout. Orders normally require about 1–2 business days for processing, followed by an estimated 3–5 business days in transit.

Can I return or exchange an item if I changed my mind?

Yes. Contact us within 30 days after delivery for a mail return or exchange, including when you changed your mind or selected the wrong product. A non-defective return must be new and unused, with its original condition, packaging, tags, and accessories intact. A prepaid label is included in the package and is free, and there is no restocking fee. Exchanges depend on stock.

What if my order is damaged, defective, incorrect, or incomplete?

Send the order number, checkout email, an explanation, and photos or video of the product and packaging so we can review the issue.

When is an approved refund processed?

We process an approved refund to the original payment method within 10 days, although posting time can vary by financial institution.

Which payments are supported?

Use the credit or debit card methods presented on the live checkout page. Availability can depend on the device, location, and transaction.

How can I contact the merchant?

Use the contact details below and include the order number and checkout email when asking about an order.

Do you use cookies or measurement tools?

Necessary cookies support core functions. Optional analytics and advertising-measurement tools may be used when permitted and according to the choices available to you.